Austune 24 x 7 Service number 1300 720 660
Notes: At Austune Commercial, we will attempt to attend to all service calls within 24 hours during normal business hours Monday to Friday (Not including Weekends and Public holidays)
Austune Commercial will cover all labour and parts warranty due to product failure, however, customer needs to pay for any service arranged due to misuse/any other non-warranty issues.
The Warranty excludes:
(a) defects or malfunctions that are the result of incorrect or poor maintenance by the customer;
(b) damage or alteration to the goods arising from circumstances outside the direct control of Austune, including, without limitation, power surges, disruptions or
where the goods are not used for their intended purpose;
(c) any part of a refrigeration cabinet which has been subject to misuse, neglect, alteration or changed in any manner, incorrect installation or accident that has been
caused by the purchaser or its invitee;
(d) the failure of goods that have been supplied to a Customer’s specification or design and that failure was caused by a Customer specification or design fault;
(e) any problem that might arise due to poor installation or siting of the goods, including but not limited to, lack of sufficient fresh air circulation;
(f) any problem that might arise out of the installation of remote cabinets, including but not limited to, leaks in the refrigeration system and components including Tx valves, and wiring issues with controllers;
(g) any third party equipment that the Customer might have specified;
(h) any installation or removal costs necessary to access or service equipment;
(i) damage to, or breakage of, glass doors, gaskets, hinges, lights or plastic components;
(j) the failure of gaskets, fluorescent lights, hinges, locks, TX valves
Loss of Stock or Trade is not in any way covered by your Austune Warranty.
24 x 7 Service number 1300 720 660
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Our network of over 450 qualified, licensed trade’s people across Australia guarantees a quick response to your equipment faults and breakdowns
assisting to limit product spoilage and disruptions to your business.
24 hours a day, 7 days a week.*Conditions Apply (Includes weekends and public holidays with the exception of Good Friday and Christmas Day)
To qualify for Austune 24 x 7 Service, all orders Must be placed and paid before dispatch